Technical Support

Jiwei has been dedicated to providing customers with high-quality after-sales service. We first try to analyze and study the customers’ actual needs and then offer them the best solutions according to their needs.

Jiwei provides such services as technical consultation, training, field installation and commissioning, product replacement and repair, on-site technical support, and long-term supply of parts and components of products. When providing customers with services, we create detailed files of them, so that their information can be tracked easily in case of customer complaint and for follow-up service.

We adhere to the business philosophy of “win customers for high quality, win trust for being detail-oriented” and we faithfully follow our principle “the best or nothing!”